When Angel, a sales associate at Modell's Sporting Goods in New York, revealed to a sales trainee that she was living in a homeless shelter with her three young children, she had no idea that her life was about to change.
Because that sales trainee just happened to be Mitchell Modell himself—in disguise.
On an episode of CBS reality show "Undercover Boss," Angel is training a man named Joey who claims to have closed a pizza shop and now wants to open a sports memorabilia shop and learn the business at Modell's.
While mentoring Joey in the importance of customer service, she reveals her family's situation while also telling him that "things get better."
"As long as you have that drive in there, as long as you push and push, things are gonna get better. You're going to be fine," she tells him, leaving him (and us) in a weeping puddle of tears.
That's when Modell was moved to action.
"I have never experienced a moment like this," Modell reveals to the camera. "It literally broke my heart."
Later in the episode, Modell (looking really different) invites Angel to Citi Field in Queens, N.Y., where he tells her that she's been promoted to assistant manager and will be receiving a $14,000 raise.
"You deserve it," Modell tells her through tears.
But that's not all.
"I think about that homeless shelter where you go home every night," Modell tells Angel. "Since I left you, it kills me to see that you're still there."
Then he tells her he has a check for her, so that she can move out of that shelter—"... like, tonight," he says. It's for $250,000.