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Disney Nixes Its Line-Skipping Policy for the Disabled

Mandatory Credit: Photo by REX USA/Greg Mathieson (213735d)
Disney World theme park in Orlando Florida with the Disney castle in the background, home of Prince Charming and Cinderella.
WALT DISNEY WORLD, ORLANDO, FLORIDA, AMERICA - 2003
Photograph by REX USA/Greg Mathieson

Seems like just yesterday the lid was blown off that whole Disney World line-skipping scheme. You know, the one in which parents with far too much money (and perhaps not enough conscience) shelled out major bucks for a disabled "tour guide"—just to get them onto rides with zero wait time.

As one mom told the New York Post in May, “You can’t go to Disney without a tour concierge. This is how the 1 percent does Disney.” (Cue the eye rolls.)

Well it looks like Disney took the whole racket very seriously and is tightening the reigns on the whole system. Starting October 9, visitors with disabilities and their guests will not be given special VIP line-skipping cards anymore, but instead get a scheduled time period to return to get faster access to see each attraction. In other words, they'll be using a new version of the commonly purchased "Fastpass" ticket.

According to reports, the change is only partly due to the line-skipping debacle. Officially, Disney reps are saying it has everything to do with just streamlining the whole visitor process.

"Given the increasing volume of requests we receive for special access to our attractions, we are changing our process so that it creates a more consistent experience for all our guests while providing accommodations for guests with disabilities," said Disneyland spokeswoman Suzi Brown.

But as you might imagine, people are not happy about it. A petition on Moveon.org has already been whipped up to reconsider the policy change—and it's been signed by more than 20,000 so far. Among its many points, the petition states that the new rules might make people with disabilities less likely to visit the park now that it poses more challenges.

As one mom wrote on the petition: "My son is autistic and we have booked a trip to stay at Disneyland's Paradise Pier Hotel for the Christmas holiday and this will change everything for him."

What do you think of the policy change?

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